Returns policy 

We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you 
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
• When trying on footwear, please do not mark the soles or damage the shoe box
• If an item has a brand tag attached, it must be returned with the tag in its original position
• Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact
• Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
• Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
• Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you
• Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
• Customised items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

*Returns and refunds are not allowed in all products included in the bazaar promotion.
Payment for orders that include products part of the bazaar promotion will be allowed only via card payment on the website.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. Refund is valid for all orders.

How to return

As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and mostly our planet.

When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable ISOLA BOUTIQUE packaging. If anything is damaged or missing from your return, you may not receive your full refund.

What you need to do:

1. Send us an email letting us know that you want to return your purchased item.
2. Send the parcel back to us.

Please note that:

a)The returning parcel should contain:

1. i) The returning product (including all accessories, boxes or cases that came with your order).
2. ii) Your receipt.

b)The packaging must be firm, for prevention of any possible transportation damage.